Mar 28, 2024  
2017-2018 Undergraduate Bulletin 
    
2017-2018 Undergraduate Bulletin [ARCHIVED]

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GEM-311 Customer Experience Management


(3 cr.)
Repeatable for Credit: No
Customer Experience Management explores the integrated viewpoints and relationships between employees and customers within the context of the service quality environment. The customer/employee interaction will be studied through analysis of methods focusing on product evaluation, technology, resource development and service assessment.



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